TIEMPO COMPLETO | COSTA RICA
Our client, a multinational company in the medical
industry, is looking for:
CUSTOMER SERVICE
Main
Responsibilities:
·
Answers calls from hospital staff when a
patient presents to the emergency room indicating they have an implanted
pacemaker or defibrillator.
·
Accesses patient tracking information
for the corresponding device and records all contact details for the calling
hospital (facility name, city, state, ZIP code, phone number, and location
within the emergency room).
·
Identifies the specific Sales
Representative who covers the hospital or the city/state and sends a text
message with all case information to that Sales Representative.
·
Performs outbound calls to Sales
Representatives to confirm receipt of the case information.
·
Triage incoming calls, following
approved troubleshooting procedures, and seeks guidance from other personnel
for additional assistance when appropriate.
·
Provides after-hours “on-call” support
(rotating among other department employees), following established protocols to
answer questions and troubleshoot with customers and field personnel.
·
Consistently meets the department’s
performance expectations.
·
Proactively communicates with his/her
supervisor regarding open cases and/or escalations to ensure priorities and
exceptions are clearly set and solutions are in place.
·
Adheres to company policies, operating
procedures, and work instructions, including time management, attendance,
product experience reporting, and patient data privacy.
·
Supports all Company initiatives as
identified by management and in compliance with Quality Management Systems
(QMS), Environmental Management Systems (EMS), and other regulatory
requirements.
·
Complies with U.S. Food and Drug
Administration (FDA) regulations and other regulatory requirements.
·
Maintains professional, positive, and
cooperative communication and collaboration with employees, customers,
contractors, and vendors at all levels. Within the department, works with other
employees to ensure adequate availability for customer support.
·
Performs other related duties and
responsibilities as assigned. Overtime may be required.
Knowledge and
Experience:
·
High School Degree.
·
1 year experience in customer service,
product support, telecommunications, or related role.
·
Must have knowledge of computer systems
including Word, Power Point, Excel, and Outlook.
·
B2+ English level (essential)
·
This position is on site Alajuela.
Talent Advisors tiene como misión garantizar que no se limite ni de forma directa ni indirecta las posibilidades de una mujer o de un hombre de acceder a determinado tipo de empleo por su sexo, siempre que cuente con la formación y las habilidades requeridas para el puesto. En Talent Advisors tenemos procesos de reclutamiento donde tratamos igual a quienes están en las mismas condiciones. Tenemos procesos para evitar y erradicar cualquier práctica discriminatoria; promovemos la igualdad y el aprovechamiento de la diversidad de talentos para el trabajo.
Talent Advisors advierte que los requisitos incluidos en este anuncio, serán valorados en el proceso de reclutamiento junto con otras competencias y cualidades adicionales del candidato.
