TIEMPO COMPLETO | COSTA RICA
Our client, a multinational company from
the Financial Industry is searching for:
Collections Coach
Position Objective
Act as a subject matter expert regarding
collection processes, identify training needs and develop material to properly
equip team members to perform at the required level. Continuously implements
improvement ideas and provides support to achieve learning and financial
targets given by the business.
Main Responsibilities
• Design and deliver learning (both
face-to-face and virtual) to support customer experience excellence provided by
the Collections department.
• Obtain and develop required in-depth
knowledge of Collection roles, processes and systems to deliver knowledge and
skills in areas of functional expertise.
• Design and deliver
soft/service/communications skills training plus appropriate learning and
performance support in less familiar areas.
• Design and develop assessments to
complement learning and designs appropriate evaluation methods.
• Lead learning projects in addition to
providing learning support within own scope/environment as required.
• Completes the required learning
administration to provide reporting information for leadership team.
• Support collection tasks as required
such as strategic portfolios or special other needs within any of the line of
business of the department.
• Contributes to process design and updates
via requests for process clarification for training and feedback from learners.
• Updates learning materials in the
light of process changes.
• May develop quick reference guides to
be owned by process teams and used in training.
• Builds reports and provides visibility
on learning progress and improvement.
• Actively supports the training of
staff to enable them to perform at expected levels
• Promotes learning and drives the
building of a supportive and engaging learning environment.
• Supports learning and tools which help
staff to take responsibility for their own career development.
• Partners with management, to develop
subject matter experts to carry out performance and learning needs.
• Provide analysis and proposes
appropriate learning solutions to mitigate gaps and enhance support to achieve
business objectives and customer experience excellence.
• Works closely with the business and
individuals post program to secure follow-up and performance support.
• Collaborates with colleagues to drive
or implement best practices.
• May own relationships with external
vendors.
Knowledge and Experience:
•Bachelor's degree in Education,
technical Training certification or proven equivalent experience.
•Strong verbal and written communication
skills required. Solid English language skills are required. (B2+ minimum)
•Trainer accreditation/certification
and/or training background or proven experience is required.
•Substantial experience of training and
training delivery.
•Understanding of the full learning
cycle from learning needs analysis to evaluation.
•Experience in designing/developing
instructor-led training materials.
•Minimum 2 years of Collections
experience.
•Excellent understanding of collections
processes and regional practices.
•Experienced user of relevant Collection
tools (e.g. Salesforce and SAP).
•Strong PC skills, particularly Excel
and Word.
Talent Advisors tiene como misión garantizar que no se limite ni de forma directa ni indirecta las posibilidades de una mujer o de un hombre de acceder a determinado tipo de empleo por su sexo, siempre que cuente con la formación y las habilidades requeridas para el puesto. En Talent Advisors tenemos procesos de reclutamiento donde tratamos igual a quienes están en las mismas condiciones. Tenemos procesos para evitar y erradicar cualquier práctica discriminatoria; promovemos la igualdad y el aprovechamiento de la diversidad de talentos para el trabajo.
Talent Advisors advierte que los requisitos incluidos en este anuncio, serán valorados en el proceso de reclutamiento junto con otras competencias y cualidades adicionales del candidato.
