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Información

Job Opening ID

942

Tipo de rol

1. Ejecutivo

80% de Inglés

Industria

Química

Experiencia laboral

Más de 2 años

Aplicar ahora

About the Company

Evonik, is one of the world’s leading companies in its trade and is currently expanding Its Financial Shared Service Center in Costa Rica.

Position Objective

The Accounts Payable will be responsible for activities related to the processing and payment of supplier/client invoices. 

 Main Responsibilities

• Process invoices accurately and efficiently throughout the month utilizing SAP a Must.
  
• Review all invoices for proper approval and valid GL numbers
  
• Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical issues preventing invoices to be processed
  
• Maintains documentation to support AP transactions that facilitates the efficient review and audit of books and records
  
• Comply with all internal control procedures to ensure accurate financial records, particularly in relation to Corporate Delegation of Authority policy.
  
• Performs other related work as assigned by management.
  

 Knowledge and Experience:

• Associates thechnicall Degree in Accounting or Business/related field Unviersity student
  
• MS Office Suite
  
• Fluent spoken and written English. Any other language is a plus
  
• Oracle  systems knowledge is a big plus. SAP is a must.
  
• 1-2 years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational company) with complex reporting practices and with exposure to various reporting systems

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Información

Job Opening ID

976

Tipo de rol

3. Supervisor o Team Lead

90% de Inglés

Industria

Centro de Servicios Compartidos

Experiencia laboral

Más de 5 años

Aplicar ahora

Our client a Multinational Company, is searching for the following position:

Accounts Receivable Supervisor

 

 

Position Objective

Monitor the day-to-day operations of the accounts receivable area.

 

Main Responsibilities

 

• Lead daily cash, collections, and credit activities; supervises personnel.
• Ensuring that all cash receipts are applied each day in full and in balance with bank deposits.
• Monitors Key customer accounts within the Credit Risk Management area across all business lines.
• Monitors Collection KPIs, ensuring the collection staff has the proper workload and maintains collection targets.
• Supports GL accounting through month-end closing activities related to the AR activity and balance sheet.
• Interact with internal and external customers to solve issues.
• Review, approve and process high complex payments cases.
• Contribute to company projects and continuous improvement initiatives.
• Assure compliance with process, standards and corporate policies.

Knowledge and Experience: 

• Bachelor's degree in finance/business administration.
• At least 5 years of work experience in accounts receivables and 3 years as a supervisor.
• Strong knowledge of SAP and MS Office.
• Advanced English in writing- and oral skills.

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Información

Job Opening ID

1101

Tipo de rol

1. Ejecutivo

80% de Inglés

Industria

Alimentos y bebidas

Experiencia laboral

Más de 4 años

Aplicar ahora

Our client is searching for its: 

 

                                           Administrative Assistant

 

Position Objective

Is responsible for assisting the Site Manager in different administrative assignments, working under minimal supervision and assuring confidentiality, accuracy and proactivity.

 

 

Main Responsibilities:

 

•       Payroll incidences report.

•       Posting weekly cashflow invoices, ensure a proper follow up of the accounts payable.

•        Reception.

•       New hires process coordination.

•       Organization of travel, tickets, hotel reservations, amenities, attendance control, meeting reports.

•        Responsible for carrying out the office and cleaning supplies inventory and related storage area, contact for local suppliers.

•       Basic HR support by collecting and organizing documents.

•       Company credit cards statement including the follow up of the payment process.

•       Creation and distribution of letters, memorandums, communications and other business-related documents.

•        Responsible for the information boards maintenance, including posting and documents removal.

 

                  Knowledge and Experience:

 

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Información

Job Opening ID

1160

Tipo de rol

1. Ejecutivo

0% de Sin definir

Industria

Alimentos y bebidas

Experiencia laboral

Más de 3 años

Aplicar ahora

          Nuestro cliente una empresa multinacional de consumo masivo esta buscando su:

 

 

Analista Contable

(Temporal 6 meses/ Outsourcing/ en Liberia)

 

 

Funciones principales:

 

 

·         Asegurar el proceso de reconcilación y análisis se realice en tiempo y en forma, y que se       ajuste a los standards de TCCC y las regulaciones locales aplicables.

·         Mantener reconciliadas las cuentas asignadas durante el periodo de su asignación en            TCCC.

·         Preparar y sustentar cualquier asiento de diario requerido.

·         Identificar áreas de mejora relacionadas con su asignación.

·         Responsable por la revisión, reconciliación y análisis de las cuentas.

 

 Conocimientos y experiencia:

 

·         Bachillerato en Contabilidad, Finanzas o carreras afines.

·         Al menos 2 años de experiencia en posiciones similares.

·         Experiencia previa en reconciliación y análisis de cuenta de balance.

·         Conocimiento del manejo de Excel.

·         Haber trabajado con Sap.

·         El idioma inglés es un plus.

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Información

Job Opening ID

1157

Tipo de rol

1. Ejecutivo

85% de Inglés

Industria

Química

Experiencia laboral

Más de 2 años

Aplicar ahora

Our client, a Multinational company in the Chemical Industry, is looking for its Shared Services Center:

 

 

AR Analyst - Banking & Reconciliation

 

 

Main Responsibilities

 

·       Responsible for complying with the company's policies and procedures.

·       Independent execution of lomonic processes in the general ledger area in accordance with the General Principles of Accounting Acceptances (GAAP) and The Local Tax Regulations.

·       Executes conciliation procedures in accordance with existing documentation, as well as the maintenance of such documentation.

·       Prepare and record accurate records with the Bank Reconciliation process.

·       It performs the reconciliation of the Bank Ledger and the Subledrium as an ongoing process.

·       Performs AP/AR regrouping and FX revaluation processes according to the global execution schedule

·       Responsible for validating loss and response accounts so that no balances are reported

·       Download and analyze THE balances of IC accounts (Supplier, Customer) and execute any possible accruals on a quarterly basis.

·       Performs the process of financial reconciliation of the supply chain actions on bank statements and SAP records

·       Journal entries executed under the ownership of the Banking and Reconciliation Team according to parent company accepted by SSC

·       Timely monthly, quarterly and end-of-year closing and in accordance with global closing times

·       Certain compliance with corporate processes, standards and policies

·       Compliance with SLA and KPI in accordance with the department and global guidelines. 

Knowledge and Experience:

 

·       University students in Accounting, Administration, Finance or related careers.

·       1 to 2 years of work experience in accounting process.

·       Experience in Share Service Center.

·       Experience with SAP.

·       Experience in Office Package.

·       English competent in writing and oral skills. The Portuguese language is an advantage.

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Información

Job Opening ID

1156

Tipo de rol

1. Ejecutivo

85% de Inglés

Industria

Química

Experiencia laboral

Más de 3 años

Aplicar ahora

Our client, a Multinational company in the Chemical Industry, is looking for its Shared Services Center:

 

 

AR Senior - Banking & Reconciliation

 

 

Main Responsibilities

 

·       Responsible for complying with the company's policies and procedures.

·       Independent execution of lomonic processes in the general ledger area in accordance with the General Principles of Accounting Acceptances (GAAP) and The Local Tax Regulations.

·       Executes conciliation procedures in accordance with existing documentation, as well as the maintenance of such documentation.

·       Prepare and record accurate records with the Bank Reconciliation process.

·       It performs the reconciliation of the Bank Ledger and the Subledrium as an ongoing process.

·       Performs AP/AR regrouping and FX revaluation processes according to the global execution schedule

·       Responsible for validating loss and response accounts so that no balances are reported

·       Download and analyze THE balances of IC accounts (Supplier, Customer) and execute any possible accruals on a quarterly basis.

·       Performs the process of financial reconciliation of the supply chain actions on bank statements and SAP records

·       Journal entries executed under the ownership of the Banking and Reconciliation Team according to parent company accepted by SSC

·       Timely monthly, quarterly and end-of-year closing and in accordance with global closing times

·       Certain compliance with corporate processes, standards and policies

·       Compliance with SLA and KPI in accordance with the department and global guidelines. 

Knowledge and Experience:

 

·       University students in Accounting, Administration, Finance or related careers.

·       2 to 3 years of work experience in accounting process.

·       Experience in Share Service Center.

·       Experience with SAP.

·       Experience in Office Package.

·       English competent in writing and oral skills. The Portuguese language is an advantage.

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Información

Job Opening ID

1138

Tipo de rol

1. Ejecutivo

80% de Inglés

85% de Francés

Industria

Farmacéutica

Experiencia laboral

Más de 3 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

 

AskHR Specialist English & French

 

Position Objective

 

It is the first point of contact for all human resources-related consultations and services for all people (employees, candidates, colleagues, retirees, managers, HR s, etc.).

 

Main Responsibilities

• Responsible for information, support and explanation on the HR system and administrative activities in support of business processes (in recruitment, incorporation, movement/changes of employees, cadences, compensation, performance, etc.).
• Responsible for providing services by using all available channels (Chat, Ticket Sales System, Phone Calls)
• Responsible for customer service information on human resources-related activities, such as query resolution, request management, and troubleshooting.
• Support global HR Centers of Excellence with review of business use of HR processes, de-escalation points and knowledge gaps.
• Complying with data privacy rules and regulations
• Responsible for implementing processes and initiatives to start continuous improvement, as well as the improvement of the service.
• Align service delivery and quality with the overall objectives of the global organization of HR support solutions.
• Responsible for end-to-end resolution ownership
• Responsible for operations according to the defined KPIs and SLAs.
• Responsible for ensuring regulatory compliance in accordance with countries, customers, and regulations.
• Set out and manage the key relationships of the party’s parties and communications with the partner in a way and in each time in customer results.
• Work with partners within the region and globally to ensure that the network of human resources support solutions.
• Feedback, coaching and advice for contacts in both HR and business (measured by defined comments from the parties)

 

 

Knowledge and Experience:

 

• Bachelor’s degree in Human Resources, Psychology, or equivalent related field.
• Minimum 1-3 years of experience in similar positions.
• Desirable previous experience in an HR area and/or working experience in a team and service delivery or customer care environment.
• Knowledge of Workday HR Processes.
• French Language proficiency (85%)
• Intermediate English (80%)

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Información

Job Opening ID

1151

Tipo de rol

1. Ejecutivo

90% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 6 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

AskHR Team Lead

Position Objective

Responsible for all activities related to people leadership. Manage the respective business processes, ensure that KPIs are met at the team and individual level, and periodic reviews of operations are conducted internally and externally with relevant stakeholders.

Main Responsibilities

• Responsible for the development and facilitating people's processes in line with leadership commitments, people's practices, and policies.
• Train team members regarding their individual development and career plan and secure succession plans.
• Responsible for ensuring consistent and reliable service delivery for the customers served.
• Responsible for aligning service delivery and quality with the overall objectives of the global organization of human resources support solutions.
• Lead the Contact Center team Ask HR in the execution of level 0 and level 1 activities after the KPIs assigned as.
• Responsible for finding, identifying, and driving continuous service improvement activities/projects, as well as improving monthly KPI-based service, customer feedback, and sharing global service network best practices, in terms of standardization, automation, and simplification.
• Responsible for ensuring maintenance, continuous development and improvements in level 0 platforms and level 1 way of working, process flow, driving employee self-service efficiency and enabling end-user behavior change.
• Responsible for contributing the team to the knowledge update process to enable an accurate and efficient HR knowledge management strategy (Portal, Chat, Chatbot).
• Responsible for maintaining and auditing SWI documents and ensuring operations in accordance with general rules.
• Ensure compliance with standards and policies and regulatory compliance in accordance with countries, customers, and regulations.
• Ensure the success of the "construction side" of the transition plan through proper resource planning, staffing and provision of the necessary site and other service support functions.
• Collaborate with peers across the region and globally to ensure that the network of human resources support solutions.
• Ensure that global standards are effectively implemented and live in the regional      network, partnering with other HR Support Solutions leaders and operations teams to achieve this effectively.
• Be a liaison within other service teams (lifecycle advice, AskHR Service Desk, payroll, time, benefits teams) for end-to-end multifunctional service delivery and process improvement.
• Engage with key account managers to contribute to global service delivery initiatives from a trading perspective.
• Leading the team to collaborate with HRIT and the Support Solutions Transformation Initiative to maximize employee experience and serve productivity.
• Responsible for establisher and measure the KPI performance management and regularly evaluate the performance of the supplier, regularly reviewing with the supplier for continuous improvement.

 

Knowledge and Experience:

 

• More than 5 years of related experience in Shared Services or HR operate in multinational companies.
• Bachelor's degree in HR, psychology, administration or related careers.
• +2 years of experience in team leadership.
• Experience in Processes and HR.
• Experience in process rationalization and waste disposal.
• Experienced and efficient management of standard IT applications, preferably Google Suite.
• Good knowledge of Workday HR processes and work with CRM/Application Management Software
• Fluency in English is required.
• Valid U.S. Visa and Passport.
• Travel bath.

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Información

Job Opening ID

1093

Tipo de rol

4. Profesional - Contribuidor Individual

80% de Inglés

Industria

Construcción

Experiencia laboral

Más de 4 años

Aplicar ahora

                                 Our client a Multinational Company is searching for a: 

 

                                                 AutoCAD Drafter

 

Position Objective

Performing as a vital member of a world-class engineering organization by providing complete and accurate drafting preparations for projects. 

 

Main Responsibilities

 

·         Use design standards, company products and compliance requirements to detail projects of low to moderate complexity.

·         Comply with the deadlines required by each project, informing the supervisor when external elements may cause delays.

·         Create detailed drawings using AutoCAD and the company's own software to produce precise parts.

·         Create a list of materials for each project, using the company's software to generate a mailing list of construction parts and components for use in stores and customers

·         Apply methodologies for reducing manufacturing cost, greater ease of assembly and customer value

·         Follow up to emails, calls or any other correspondence from the customer, sales, manufacturing or Engineering as necessary.

·         Maintain a continuous knowledge of the project schedule and budget.

·         Ensure that all requirements for each project are met and that all paperwork generated is complete and under the standards of both the company and the Industry.

Knowledge and Experience:

 

·         Technical degree or student in architectural drawing, Architecture or Civil Engineering.

·         At least 1-2 years of experience in related fields.

·         Computer-Aided Design (CAD) skills required, AutoCAD (2D & 3D) or Tekla preferred.

·         Microsoft Office products (Word, Excel, PowerPoint, Outlook) software experience required.

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Información

Job Opening ID

1068

Tipo de rol

4. Profesional - Contribuidor Individual

85% de Inglés

Industria

Centro de Servicios Compartidos

Experiencia laboral

Más de 3 años

Aplicar ahora

Our client, client a multinational company is searching for a:

BUSINESS ANALYST (ROBOTIC PROCESS AUTOMATION)

Position Objective

You will be responsible to identify the existing Finance processes opportunities for the automation operation, establish priorities according to pre-defined criteria and lead the meetings with developers or other internals to produce and implement the automation.

 

Main Responsibilities

• Leading assessments with a business process owner and/or subject expert (SME), to document potential business value, automation fit and complexity, and the business requirements to help to build the demand pipeline for the automation improvement opportunities.
• To ensure fully and clearly the documented business processes in a granular level of detail which is required for an automated solution.
• Work closely with the developers so they could understand the process and assist with the creation of their design, ensuring they can deliver a solution that meets the business requirements.
• To perform analysis of metrics of automation to determine potential benefits.
• Being the main point of knowledge and control of business processes, communicating with the developers, subject experts (SMEs) and/or business process owners, to answer any question which occurs during the development and testing of an automated solution.
• Ensuring the business needs could be understood and delivered, in each step of the delivery, cycle to guarantee the solution satisfy the Business Customers need.

Knowledge and Experience:

• +3 years of experience in the area.
• Working experience with different BPMs tools and experience as an Automation Business Analyst, designing automation in RPA, VBA, and ERPs.
• Ability to analyze and keep record processes and data flow.
• Bachelor's degree in Industrial Engineer, Computer Science, MIS or related fields.
• Strong computer skills, including Microsoft applications Outlook, Word, Excel, PowerPoint, Visio.
• Knowledge in Agile.
• Good written and verbal communication skills in English.

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Información

Job Opening ID

1146

Tipo de rol

1. Ejecutivo

90% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 7 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

 

Cash App Supervisor

 

Position Objective

 

The Receivable Team Lead  will be responsible for the Lead AR team and support the execution of AR operational activities for the Americas SSC in Costa Rica.

 

 

Main Responsibilities

 

·         Supervises, coordinates provides leadership to and reviews work assigned to team members.

·         Plans day-to-day departmental operations.

·         Develops and implements work methods and reviews overtime.

·         Provides for effective management of assigned personnel including hiring, training, supervising and administering performance evaluations.

·         Provides for effective communication among assigned teams in order to ensure an environment where expectations are understood, problems are addressed, and suggestions/revisions encouraged.

·         Proactively and constructively manage change.

·         Ensures compliance with all program regulations and implementation of new regulations.

·         Ensures adequate documentation and support of transactions and reports. Participates in determining the proper treatment of complex or unusual transactions.

·         Determine efficient work processes and procedures.

·         Determine training, coaching and development needs of team members.

·         Collaborates with managers and directors to identify and implement process efficiencies and quality improvements.

·         Escalation point of contact for affiliates/markets regarding SSC processes.

 

 

Knowledge and Experience:

·         Bachelor's degree in Accounting, Finance, or equivalent Business experience.

·         At least 5 years in finance/accounting experience.

·         At least 3 years of experience managing finance teams.

·         Knowledge of applications in a computerized environment, including spreadsheets                   applications, and data bases.

·       Knowledge of Finance Shared Services and operational accounting processes and      related technology systems. ( Blackline is desired).

·         Have worked with one or more SAP modules.

·         Fluency in English is required.

·         French language is a plus.

 

 

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Información

Job Opening ID

1128

Tipo de rol

2. Gerencial

90% de Inglés

Industria

Servicios

Experiencia laboral

Más de 3 años

Aplicar ahora

Nuestro cliente, Compañía Multinacional, está buscando:

GERENTE DE COMPENSACIÓN Y BENEFICIOS

Objetivo de la Posición:

Liderar iniciativas de compensación y beneficios que aseguren el cumplimiento de todas las leyes aplicables, políticas corporativas y regionales, equidad interna y competitividad en el mercado, garantizando la atracción, satisfacción y retención de los empleados.

Funciones principales

• Planificar y definir estrategias y actividades anuales para proyectos especiales relacionados con Compensación y Beneficios, asegurándose de que estén alineadas con la planificación estratégica de Recursos Humanos.
• Diagnosticar continuamente las prácticas salariales y de beneficios de la empresa para definir nuevas estrategias a través de análisis de mercado y encuestas salariales.
• Analizar y recomendar los salarios para todos los puestos solicitados para promociones internas, mantener el registro interno de la información y garantizar que estos cambios permanezcan dentro de los rangos salariales establecidos.
• De manera semestral, verificar que las propuestas salariales están de acuerdo con el presupuesto de operaciones de la compañía.
• Mantener bajo estricto control y confidencialidad toda la información, asegurar el logro de índices financieros preestablecidos y presentar esta información al Director Regional del Sitio y al Corporativo para su aprobación final.
• Dar seguimiento con el Supervisor de C&B para mantener actualizado el manual de descripción de trabajo de la empresa y garantizar su conformidad.
• Asesorar a la gerencia de las áreas operativas y funcionales en relación con los asuntos salariales o la distribución adecuada de responsabilidades y funciones, con el objetivo de eliminar la duplicidad y establecer los requisitos y responsabilidades del puesto.
• Administrar, controlar y dar seguimiento del presupuesto del área de Recursos Humanos, así como ejecutarlo en el departamento de C&B.
• Establecer políticas y procedimientos para crear una nueva posición o modificar una actual.
• Convocar e instruir al comité a cargo de la valoración de los puestos, cada vez que sea necesario crear o modificar un puesto, recomendación salarial y/o encuesta salarial.
• Dar seguimiento con el Supervisor de C&B en el diseño y actualización de los organigramas.
• Controlar y asignar el estacionamiento de acuerdo con la posición del empleado.
•  Responsable de la coordinación, logística y aprobación de los reembolsos educativos solicitados por todos los empleados, así como mejorar el proceso cuando sea necesario.
• Crear y presentar informes de presupuesto semanales.
•  Analizar y filtrar el aumento salarial extraordinario y los aumentos salariales anuales.
• Crear el plan de negocios del equipo y asegurarse de que está cumpliendo.
• Coordinar y supervisar eventos especiales de la empresa.
• Supervisar y revisar todas las funciones creadas y administradas por el departamento de C&B.
• Trabajar con las cuentas para crear las estructuras de KPI’s con el fin de agilizar los procesos y proporcionar recomendaciones adicionales.
• Monitoreo de los gastos médicos y seguros de vida, y buscar otros beneficios potenciales tanto para los empleados como para la compañía.
• Analizar los costos en el departamento de Servicios Médicos, medir la productividad de los médicos y la satisfacción del cliente para crear planes de acción cuando sea necesario.
• Realizar cualquier otra tarea, tarea o servicio solicitado por su superior inmediato

Conocimientos y experiencia:

• Bachiller universitario en Administración de Empresas, Ingeniería Industrial, Recursos Humanos o campo relacionado
• Dominio avanzado tanto oral y escrito del idioma inglés.
• Al menos 3 años de experiencia en compensación y beneficios en empresas multinacionales.
• Conocimiento práctico de las herramientas de Microsoft office.

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Información

Job Opening ID

1109

Tipo de rol

4. Profesional - Contribuidor Individual

70% de Inglés

Industria

Otros

Experiencia laboral

Más de 5 años

Aplicar ahora

Nuestro cliente, una institución educativa privada está buscando su:

Encargado de TI

 

Objetivo de la Posición:

Brindar un soporte general a la totalidad de la población de la institución educativa con los temas relacionados a las infraestructuras tecnológicas.

 

Funciones principales

·        Administrar las plataformas de hardware y software de la institución.

·        Supervisar la operación completa del área tecnológica.

·        Dirigir el departamento de IT.

·        Mantener actualizada a la dirección administrativa y general del estado de la infraestructura tecnológica

·        Participa en el desarrollo de estrategias educativas en las que se utilice la tecnología como referente para la enseñanza.

·        Diseñar y aplicar proyectos de mejora en el área de TI para la institución.

Conocimientos y experiencia:

·        Carrera de ingeniería Informática o similares.

·        Maestría en sistemas informáticos o a fines (Deseable)

·        3 años de experiencia en roles similares, preferiblemente en centros educativos.

·        Conocimientos avanzados en G-Suite, Rediker, SO, servidores, redes LAN, WAN, centrales IP y mantenimiento de hardware y software.

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Información

Job Opening ID

1155

Tipo de rol

1. Ejecutivo

85% de Inglés

Industria

Manufactura General

Experiencia laboral

Más de 9 años

Aplicar ahora

Our client an important Multinational, is searching for a:

 

Finance Manager

 

Position Objective:

 

Manage the correct use of the company's financial resources through planning and support to the other functional areas to ensure the successful continuity of the business, in accordance with security, quality, productivity and other corporate policies.

 

Main Responsibilities:

·         Ensure that the department's objectives are aligned with the strategic objectives of the Organization and the Corporation.

·         Verify and promote the necessary actions to fulfill the agreements stipulated in the Operations Contract approved by PROCOMER.

·         Ensure that the goods and services required by the organization are provided in a timely and efficient manner and within the established quality requirements.

·         Ensure that Financial information is available at the times established by the Corporation and in accordance with the established standards.

·         Coordinate the implementation and ensure that the action plans issued by the audits to which the Department is subject are complied with. Finance and / or Financial Information.

·         Coordinate the annual and medium-term budget, as well as its monitoring and control.

·         Coordinate the preparation of the standard cost to establish the transfer price between Companies.

·         Maintain and seek the banking services required by the Company with the Banks of the National Banking System.

·         Ensure compliance with the standards established at the corporate level in the problem-solving process, determining the respective corrective and preventive actions.

·         Comply with the procedures and standards established in the country and the corporation related to Safety and Environment. (Line Driven Safety) and BASC Regulations.

 

Knowledge and Experience:

·         Bachelor’s degree in Financial Administration, Accounting, or equivalent related field.

·         Master´s degree in Finance desired.

·         7 years of experience related to the accounting and financial areas.

·         Advanced dominance of the English language. (85%)

·         Knowledge of ERP’s such as SAP (Finance, accounting, controlling, materials management and production planning modules)

·         Advanced knowledge of office tools like Excel.

·         Knowledge of the Regulations of the Free Trade Area  of Costa Rica.

·         Experience working in global manufacturing industries.

·         Knowledge of tax, labor and customs regulations and laws

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Información

Job Opening ID

1159

Tipo de rol

1. Ejecutivo

100% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 10 años

Aplicar ahora

Financial Analyst Specialist

   

        Objetivo de la Posición:

Como Financial Planning & Analysis (FP&A) Specialist serás responsable de liderar la estrategia de las cuentas clave y el portafolio de productos de organizacion desde una perspectiva financiera, retando el status quo, buscando o generando oportunidades de negocio que permitan maximizar la rentabilidad de la afiliada. Participarás en equipos multidisciplinarios en la preparación, creación y seguimiento de proyectos que acompañen la mejora de procesos, asignación de recursos y el desarrollo de iniciativas con las redes globales. 

Funciones principales

·    Actuar como socio estratégico de las áreas directamente relacionadas con el negocio (países y squads), inculcando el pensamiento de responsabilidad financiera, generando conversaciones enfocadas en la búsqueda de maximizar oportunidades y mitigar los riesgos.

·      Liderar los ejercicios presupuestales, manteniendo siempre el mejor estimado de cierre disponible actualizado y en comunicación constante con los equipos locales y globales.

·         Asegurar que la información financiera relevante para la toma de decisiones esté siempre actualizada y disponible, a través de sistemas que permitan su uso y aprovechamiento para todos los usuarios.

·          Incentivar la cultura de aprendizaje cruzada dentro del departamento de finanzas y con el resto de las áreas de la organización, colaborando con stakeholders internos y externos en pro de compartir mejores prácticas.

·       Suministrar herramientas de análisis y presentar soluciones que soporten y apoyen la toma de decisiones dentro de la organización

 

Requisitos adicionales:

·           Licenciatura en Administración de Empresas, Finanzas o Ingeniería Industrial.

·         Experiencia como “business partner” de finanzas influenciando decisiones comerciales y en manejo de proyectos.

·         Experiencia en la industria farmacéutica en posiciones tales como planeación financiera, contraloría e inteligencia de mercado. (Preferente no SSC o Hubs).

·         Experiencia en generación de dashboards con información estratégica para alta gerencia y que permitan la toma de decisiones.

·         Nivel de inglés avanzado.

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Información

Job Opening ID

1147

Tipo de rol

1. Ejecutivo

90% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 7 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

 

 

GENERAL LEDGER SUPERVISOR

 

 

Main Responsibilities

 

• Supervises, coordinates provide leadership to and reviews work assigned to team members.
• Plans day-to-day departmental operations.
• Develops and implements work methods and reviews overtime.
• Provides for effective management of assigned personnel including hiring, training, supervising and administering performance evaluations.
• Provides for effective communication among assigned teams in order to ensure an environment where expectations are understood, problems are addresses, and suggestions/revisions encouraged.
• Ensures compliance with all program regulations and implementation of new regulations.
• Ensures adequate documentation and support of transactions and reports.
• Participates in determining the proper treatment of complex or unusual transactions.
• Determine efficient work processes and procedures.
• Determine training, coaching and development needs of team members.
• Collaborates with managers and directors to identify and implement process efficiencies and quality improvements.
• Escalation point of contact for affiliates/markets regarding RSS processes.

 

Knowledge and Experience:

• Bachelor's degree in Accounting, Finance, or equivalent Business experience.
• Certificación de contabilidad IAS (es decir, CPA, ACCA, etc.) o MBA muy preferido
• At least 5 years in finance/accounting experience.
• At least 3 years of experience managing finance teams.
• Conocimientos probados de los principios y prácticas financieras y contables GAAP o NIIF y auditoría
• Conocimiento de aplicaciones en un entorno computarizado, incluidas aplicaciones de hojas de cálculo y bases de datos (por ejemplo, Excel, PowerPoint, Word, G-Suite, etc.
• Knowledge of Finance Shared Services and operational accounting processes and related technology systems. (Blackline is desired).
• Have worked with one or more SAP modules
• Fluency in English is required.
• French-Portuguese language is a plus.

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Información

Job Opening ID

1071

Tipo de rol

1. Ejecutivo

85% de Inglés

Industria

Química

Experiencia laboral

Más de 2 años

Aplicar ahora

Our client, a Multinational Company from Chemical Industry, is searching for your:

HR Administrative Assistant (Temporary for 6 months)

About the company

Our client an important Financial Shared Service Center in Costa Rica.

Main Responsibilities

• Responsible for greeting, assisting and directing all new employees, visitors and vendors.

• Assist in site security by coordinating issuance of employee, visitors and vendors badges.

• Responsible for the purchasing process of the site, which is aligned with the regional procurement team. In charge, of handling the pro card or corporate credit card.

• Responsible for the purchasing process of supplies.

• Responsible to coordinate the preventive and corrective maintenance of the site.

• Administrates the relationship with the 3rd party vendor for the cleaning of the office and the cleaning team.

• Responsible to assure that the company insurance policies are paid on time.

• Responsible for the administration of benefits, letters, documents, travel insurance.

• Responsible to monitor the key performance indicators regarding Safety.

• Coordinate with the occupational health provider for the onboarding for the new hires and also for the regular ergonomic assessments.

• Responsible to make sure that the Occupational Health Committee, meets on a regular basis and work on the yearly plans.

• Responsible to coordinate with the Emergency Brigade coordinator, that the regular training plan is follow.

• Works together with the occupational health committee of the building in order to be aligned and work for common needs.

• Work closely with the Wellness Committee, in order to align efforts and positively contribute to the organization.

• Administrative processing of Employee Scholarship Program and Employee Recognition Program at specific intervals throughout the year.

• Aids with employee onboarding.

• Assists in documentation upon termination or resignation of an employee.

• Posts organizational announcements site-wide on a weekly basis.

• Assists HR Specialists with Job Fairs and recruitment initiatives.

• Manages all aspects of requests for internships processing and communication.

• Support with the coordination of special activities, special visits and events.

• Maintain data files and contracts to support company functions.

• Assists with administrative duties for HR and Site Leader.

• Processes various forms, reports.

 Knowledge and Experience

• University degree in process (Business Administration, Human Resources, Psychology or equivalent).

• +1 year of relevant work experience.

• Knowledge in MS Office and SAP (desirable)

• Fluent English in writing and oral skills (B2+).

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Información

Job Opening ID

1130

Tipo de rol

1. Ejecutivo

90% de Inglés

Industria

Otros

Experiencia laboral

Más de 1 años

Aplicar ahora

A SPECIALIZED COMPANY IN HUMAN RESOURCES IS LOOKING FOR AN ENGLISH ASSISTANT

 

POSITION OBJECTIVE:

Directly support consultants in English tasks. Assuring and appropriate and effective service for both internal and external level. Carrying out language evaluations as well as translations for the clients.

 

RESPONSIBILITIES:

-  Responsible for executing and supervising language evaluations to potential candidates.

-  Execute the translating reports for the clients.

- Be ambassador of our company to the candidates. 

 

REQUIREMENTS:

- Bachelor in Secondary Education, or a current pursuing a career.

-  English proficiency of 90%.

- Knowledge in Windows and Excel.

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Información

Job Opening ID

1091

Tipo de rol

2. Gerencial

100% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 10 años

Aplicar ahora

Institutional Sales & Market Access Head

 

Main objective

 

Lead the development and execution of Market Access strategy at Country Cluster level to boost growth opportunities through value propositions and through an optimum management of the price strategy, in alignment with Brand/Country Cluster strategic mandate. Prepare externally (the market) and internally (capabilities) to ensure future success with company pipeline at institutional level.

Achieve the targets of sustainable growth, topline and market leadership of the institutional portfolio through leadership and efficient management of Sales and MACS teams (KIMs, KAMs, Health Policy and Advocacy).

 

Responsabilities:

 

•        Create, Plan, Develop, drive and execute key Market Access strategies, action plans and operational activities including Pricing, Health Policy & Advocacy.

•        Define and manage in coordination with the Brand Managers the activities and budget for the market access component of the Brand Plans. Guarantee resource availability and efficient execution for market access activities defined within the Integrated Brand Plans.

•        Lead and coordinate the design of value proposition, value dossiers, institutional promotional materials, and other market access planning and communication tools for the key products

 

 

 

•        Develop, Maintain and increase relationships with main stakeholders from public & private Health Institutions, to influence and shape Public Health policy, while ensuring full compliance with codes, laws and regulations.

•        Stakeholders include health representatives from Chambers, Congress, Health Minister, Medical /Healthcare Associations & Patient Associations.

•        Lead the Advocacy and Health Policy teams and action plans to achieve public enlisting and efficient reimbursement for Pharma products, in collaboration with the Regional (HUB) Access team.

•        Ensure correct planning, implementation and control of Commercial activities to achieve business Sales targets.

•        Promote Organizational Culture and be responsible for local talent management (hiring, development, retention, and termination).

 

Qualifications:

 

·       University Degree. Preferable MBA

At least 5 years in similar position or managerial experience in Commercial and Market Access and with proven track record

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Información

Job Opening ID

1015

Tipo de rol

1. Ejecutivo

75% de Inglés

Industria

Centro de Servicios Compartidos

Experiencia laboral

Más de 1 años

Aplicar ahora

Our client a Multinational Company from the Financial Shared Service Center industry is searching for a:

 

Invoice Proccesor

Position Objective

 

The Accounts Payable Junior will be responsible for activities related to the processing and payment 

of supplier invoices in Costa Rica Shared Service Center.

 

Main Responsibilities

·         Process invoices accurately and efficiently throughout the month using SAP.

·         Review all invoices for propper approval and valid GL numbers

·         Point of contact with relevant parties (buyers, requestors and suppliers, etc.) to resolve any critical

        issue that prevents the invoices process

·         Maintains documentation to support AP transactions to facilitate the efficient review and audits

·         Comply with all internal control procedures to ensure accurate financial records, particularly in 

        relation to Corporate Delegation of Authority policy

·         Performs other related work as assigned by management.

 

Knowledge and Experience:

·         Degree in Accounting, Business or related any field

·         English proficiency up to 75%

·         SAP systems knowledge is considered a plus

·         1 year of experience in a financial function.

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Información

Job Opening ID

1121

Tipo de rol

3. Supervisor o Team Lead

85% de Inglés

Industria

Centro de Servicios Compartidos

Experiencia laboral

Más de 5 años

Aplicar ahora

Our client a Multinational Company is searching for a:

IT Sourcing Manager

 

Position Objective

 

Translates business requirements into Procurement activities and provides employees and IT teams with all day-to-day IT procurement services. You will be responsible for the execution of various medium to high-value operational IT Procurement activities for business prompted, and in some cases procurement driven sourcing requests within a specific region or site and for ensuring maximum possible Procurement impact and savings realization.

 

Main Responsibilities

·        Perform operational sourcing activities – execute operational medium to high – value and complexity sourcing requests within a region or site.

·        Lead a sourcing team aligned to the appropriate global/regional or local category strategy to develop and implement optimal total-cost-of-ownership sourcing solutions and strategies that address supply business requirements, within prescribed timelines.

·        Apply the sourcing process for the delivery of operational sourcing activity, including the application of E-sourcing tools.

·        Support the implementation of new processes, policies, and technologies including creation of required documentation.

·        Conduct operational IT Business Partnering with specific stakeholders within the region and in alignment with the Global Category and Supplier Management teams.

·        Deliver Supplier Management activities for specific suppliers within the region and in alignment with the Global Category and Supplier Management teams

 

 Knowledge and Experience:

·        Bachelor’s degree required.

·        Business level fluency in English

·        5+ years business experience including IT

·   3+ years operational end-to-end procurement experience including IT Sourcing, Supplier Management and Category Management, software experience is a plus

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Información

Job Opening ID

1162

Tipo de rol

4. Profesional - Contribuidor Individual

75% de Inglés

Industria

Alimentos y bebidas

Experiencia laboral

Más de 2 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

        MAINTENANCE /FACILITIES ENGINEER I

       (Temporary 6 months/Outsourcing)

 

 

Position Objective

 

This position will support Sr. Facilities/Maintenance Engineer , ensuring  all GMP process equipment and utlities are maintained , repaired and operated in compliance with applicable procedure and all regulatory requirements.

 

 

Main Responsibilities

 

     Coordinates with Sr Facilities Engineer to maintain building interior, exterior to ensure Facilities meets the business needs, including  communication with the property management group.

·    Identifies and resolves issues with preventive maintenance and the repairs of the building envelope , pest control, GMP, cleaning contractor,electrical, mechanical, HVAC as well as other related building systems working with third party vendors.

·    Problem solver - involving route cause analysis and preventive actions

·   Ensures machines and equipment on site are safe, working efficiently and fit for purpose.

·    Utilize historical data to identify and correct problems, verify proper equipment/system operations.

        Maintains and revises SOP ( standard operating procedure) governing  pest control, GMP facility cleaning, and other pertinent services. Train in-house technicians and contractors as required.

·     Knowledge of the basic principles in various engineering disciplines.

·     Perform investigations and develop and implement CAPAs tasks to prevent recurrence of equipment or procedural failures.

·    Interact on a daily basis with facilities and manufacturing department personnel to identify and correct deficiencies in equipment or facilitate PM program execution and improvements.

 

Knowledge and Experience:

 

   Bachelor’s Degree in Engineering or equivalent preferred.

·  At least 1 year of related experience in similar positions.

·  Previous experience in the pharma or medical device industry.

·  Knowledge and experiences in HVAC system, Clean room system, RO water

     system, and  Compressed air system.

·  Knowledge in process validation.

     Knowledge in concepts of Six Sigma quality techniques.

     Autocad is a plus.

·   Intermediate English (75%).

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Información

Job Opening ID

1149

Tipo de rol

1. Ejecutivo

85% de Inglés

Industria

Alimentos y bebidas

Experiencia laboral

Más de 5 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

 

Quality Manager

 

Position Objective

 

The person will establishing, implementing and maintaining systems to ensure product quality. Responsible for the direction of Quality Systems and Quality Sustaining. This position facilitates the quality evaluation of products, processes and validates adherence standards. Also will act as Management Representative.

 

Main Responsibilities

 

·      Oversee Document Control, Training, Audits, Investigations, Complaints areas.

·      Lead external audits.

·    Attend in proper time any request from Legal, Health Authorities and Notified Bodies.

·      Promote the implementation of Corporate and Internal Procedures.

·     Coordinate professional development and skills training of department personnel.

·    Strong root cause analysis, resolution identification and ability to present ideas to resolve complex challenges in a highly evolving manufacturing environment.

·   Lead and/or support the implementation of relevant regulations, standards and operating procedures.

· Oversee Quality Engineering, Quality Control, Incoming Inspection, Supplier Management, Environmental Monitoring and Projects/Transfers.

·        Interact with Product Legal Manufacturers.

·        Perform Management Review Meetings and SQMR.

·        Provide support and guidance to new products/process transfer projects.

·       Ensures adherence to product validation states, product quality and requirements in the production environment through Quality Personnel

·  Review and/or approve of documents, investigations, extensions or another regulatory figure within the company`s quality system

·       Provide technical support to Quality Area and to other departments.

·     Coordinate with Corporation and Local Site Departments the implementation of projects related to Quality Department.

·   Promote a coordinated work with production, engineering and supply chain leadership to drive quality improvements in the processes and product lines.

·       Promote the evaluation of data to identify trends, opportunities for improvement and/or promote preventive actions.

 

 

Knowledge and Experience:

 

·         Bachelor’s Degree in Engineering or equivalent preferred.

·         More than 3 years of related experience as a Quality Manager.

·         Previous experience in the medical device industry in quality management.

·         Knowledge of federal and international medical device regulations.

·         Good Knowledge in process validation.

·         Knowledge of enviromental monitoring for recertification issues.

·         Proven experience in product transfer and sterilization.

·         Experience in failure analysis.

·         Advanced English

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Información

Job Opening ID

1116

Tipo de rol

4. Profesional - Contribuidor Individual

85% de Inglés

Industria

Construcción

Experiencia laboral

Más de 4 años

Aplicar ahora

Our client, a Multinational Company from the Steel industry is searching for your:

 

      SCHEDULING LEADER

 

Position Objective

The person is responsible for assigning design and detailing projects to both the structural                engineering and the drafting teams, maintaining balanced workloads and ensuring compliance               of the delivery dates.

Principal Functions 

·   Supervise the Scheduling Clerk, ensuring a proper support to the Engineering department.

·     To create and manage the jobs schedule for the entire facility, maximizing the use of                resources in order to achieve an efficient workflow.

·   To maintain a continuous follow-up of the jobs released to the production floor, anticipating            delays or issues that may prevent the company from complying with the release-to-shop dates.

·    To coordinate with the Design and Detailing supervisors any action required to meet the             production schedule. 

·  To maintain and updated matrix of available resources and capabilities to help optimizing        the production schedule. 

·    To help maintaining a positive work environment in the Costa Rica facility, ensuring that                  issues are discussed in a constructive and respectful manner.

Knowledge and Experience:

·         Bachelor’s degree in Industrial Engineering or similar career.  

·         Minimum 3 years of experience in production planning.

·         Desirable previous experience within Construction industry.

·         Desirable knowledge using Primavera P6.

·         Desirable Basic knowledge of AutoCAD.

·         Microsoft Office products (Word, Excel, PowerPoint, Outlook).

·         Advanced English

 

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Información

Job Opening ID

1090

Tipo de rol

4. Profesional - Contribuidor Individual

85% de Inglés

Industria

Alimentos y bebidas

Experiencia laboral

Más de 5 años

Aplicar ahora

Our client a Multinational Company from the Steel Industry is searching for your:

 

SENIOR BUSINESS INTELLIGENCE ANALYST

 

Position Objective: The position will lead and support activities to improve                          decision-making using data analytics and other relevant best practices. 

 

Principal Functions

 

• Conduct full lifecycle analysis to include requirements, activities and design.
• Support regular and ongoing strategic decision making through strong analysis, modeling and interpretation.
• Prepare relevant and valuable ad hoc analysis to support business decisions.
• Regularly presents results to operating and functional leaders (Commercial, Pricing, MFG, Supply Chain, Marketing etc.)
• Maintain and improve internal reporting and analysis.
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities.

 

 

Knowledge and experience:

• Bachelor’s degree in Business, Economic, Statistics or related field.
• Master of Business Administration is a plus. 
• Desirable previous experience as a data analyst or in a role that required                      data modelling. 
• Managed queries, report writing and presenting findings.
• Used to build models and apply predictive analytics.
• Advanced Knowledge of Excel.
• Development in Access or other databases. 
• Preferably the use of Tableau. 
• Advanced English.

 

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Información

Job Opening ID

1069

Tipo de rol

3. Supervisor o Team Lead

90% de Inglés

Industria

Centro de Servicios Compartidos

Experiencia laboral

Más de 5 años

Aplicar ahora

About the Company

Stryker, is one of the world’s leading medical technology companies, that together with its customers, is driven to make healthcare better.  Stryker offers innovative products and services in Orthopedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is opening their Financial Shared Service Center in Costa Rica.

Position Objective

Single point of contact and responsible of the Automation Program for Stryker Finance Shared Service including but not limited to develop, define standards and priorities for the Program. 

Main Responsibilities

• Architect, Design, and lead the delivery of robotic process automation and automation use cases.
• Analyze business problems, develop automation solutions and support project lifecycles.
• Manage teams of in-house developers and testers.
• Act as the primary support for assigned applications and systems.
• Support the overall design and implementation of the RPA program vision.
• Hold weekly project update meeting on the status of the technical implementation of the automations.
• Ensure and maintain regular close customer contact.
• Support the creation of process development documents (PDDs) as well as follow up.
• Should be able to assess the feasibility of RPA from business process requirements.
• Conduct code and process reviews to ensure the highest level of quality is being produced by RPA team.
• Constantly evaluate the RPA strategy and approach to identify areas of improvement
• Support CI/CD tools integration/ operations/ change management, and maintenance.
• Support the training of RPA CoE best practices, standards, framework to teams participating in Bot development.
• Interaction with finance operations (Shared Service), Internal Controls, Internal Audit and other groups as required
• May have direct reports and be responsible of managing performance of applicable employees or contractors. 

Requirements

• Minimum of a B.S. in Computer Science, MIS or related degree.
• Advanced certification in any of the RPA tools
• Fluent spoken and written English. Any other language is considered a plus.
• ERP systems such as SAP and Oracle systems knowledge is a big plus and capable of leverage system features
• Power Bi Expertise
• At least 5 years professional development experience using Robotics Process Automation (RPA) tools/technologies, such as Blue Prism, uiPath, Automation Anywhere, etc.
• 2+ years working in Agile environment with the ability to translate business needs into business requirements, and then implement.
• Experience in varied technologies such as Web Technologies, desktop applications, integration technologies and other platforms.
• JavaScript, HTML, CSS
• Java, C# or Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)
• Other Scripting languages (e.g., Python, PERL, PowerShell, Bash, etc.)
• Ability to perform process reviews, determine the feasibility for automation, and manage a team of developers during the project implementation
• Experience working with Blue Prism object studio, modeling of process flows using process studio.
• Experience automating SAP, Oracle, Office, Custom Applications.
• Should have knowledge or working experience with database like Sql Server, My Sql 
• Good knowledge of various Data Structures and Optimization techniques. 
• Experience working with control room for controlling, monitoring, executing and scheduling process execution on the distributed robots.

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Información

Job Opening ID

1163

Tipo de rol

1. Ejecutivo

70% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 3 años

Aplicar ahora

Temporary Recruiter
(6 months)

 

Position Objective

The Recruiter is responsible for the delivers recruitment services to individual hiring managers, handles low to medium complexity searches for open positions, identifies, attracts and evaluates candidates through a variety of recruitment channels, provides general recruitment administration and transactional support.

Main Responsibilities

• Upon receipt of an approved requisition to hire, conduct a consultative intake session with the hiring manager to set expectations and timelines for the recruiting process, create the desired candidate profile, develop sourcing strategy and establish desired communication protocol with the hiring manager.
• Utilize behavioral interviews and validated assessment tools as needed to screen qualified candidates for a final slate to present to the hiring manager.
• Liaising with Talent Acquisition sourcing colleagues to ensure candidate short-lists are delivered on time and to agreed requirements and standards.
• Handle all new hire processes including offer letter generation/delivery, payroll setup, etc. and maintain proper handoffs of the new hire process to the HRBP/HR Managers/HR Advisors to ensure a positive on-boarding experience.  

Knowledge and Experience:

• Spoken and written English ( 70%)
  
• University degree in Human Resources, Psychology or equivalent.
• 2-3 years of recruiting experience for multinational companies

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Información

Job Opening ID

1140

Tipo de rol

1. Ejecutivo

80% de Inglés

85% de Portugués

Industria

Farmacéutica

Experiencia laboral

Más de 6 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

Trilingual AskHR Team Lead - LATAM

Position Objective

Responsible for all activities related to people leadership. Manage the respective business processes, ensure that KPIs are met at the team and individual level, and periodic reviews of operations are conducted internally and externally with relevant stakeholders.

Main Responsibilities

• Responsible for the development and facilitating people's processes in line with leadership commitments, people's practices, and policies.
• Train team members regarding their individual development and career plan and secure succession plans.
• Responsible for ensuring consistent and reliable service delivery for the customers served.
• Responsible for aligning service delivery and quality with the overall objectives of the global organization of human resources support solutions.
• Lead the Contact Center team Ask HR in the execution of level 0 and level 1 activities after the KPIs assigned as.
• Responsible for finding, identifying, and driving continuous service improvement activities/projects, as well as improving monthly KPI-based service, customer feedback, and sharing global service network best practices, in terms of standardization, automation, and simplification.
• Responsible for ensuring maintenance, continuous development and improvements in level 0 platforms and level 1 way of working, process flow, driving employee self-service efficiency and enabling end-user behavior change.
• Responsible for contributing the team to the knowledge update process to enable an accurate and efficient HR knowledge management strategy (Portal, Chat, Chatbot).
• Responsible for maintaining and auditing SWI documents and ensuring operations in accordance with general rules.
• Ensure compliance with standards and policies and regulatory compliance in accordance with countries, customers, and regulations.
• Ensure the success of the "construction side" of the transition plan through proper resource planning, staffing and provision of the necessary site and other service support functions.
• Collaborate with peers across the region and globally to ensure that the network of human resources support solutions.
• Ensure that global standards are effectively implemented and live in the regional      network, partnering with other HR Support Solutions leaders and operations teams to achieve this effectively.
• Be a liaison within other service teams (lifecycle advice, AskHR Service Desk, payroll, time, benefits teams) for end-to-end multifunctional service delivery and process improvement.
• Engage with key account managers to contribute to global service delivery initiatives from a trading perspective.
• Leading the team to collaborate with HRIT and the Support Solutions Transformation Initiative to maximize employee experience and serve productivity.
• Responsible for establisher and measure the KPI performance management and regularly evaluate the performance of the supplier, regularly reviewing with the supplier for continuous improvement.

 

Knowledge and Experience:

• More than 5 years of related experience in Shared Services or HR operate in multinational companies.
• Bachelor's degree in HR, psychology, administration, or related careers.
• +2 years of experience in team leadership.
• Experience in Process and HR.
• Experience in process rationalization and waste disposal.
• Experienced and efficient management of standard IT applications, preferably Google Suite.
• Good knowledge of Workday HR Processes and work with CRM/Request Management Software
• Fluency in English and Portuguese is required.
• Valid U.S. Visa and Passport.
• Travel availability.

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Información

Job Opening ID

1136

Tipo de rol

1. Ejecutivo

80% de Inglés

85% de Portugués

Industria

Farmacéutica

Experiencia laboral

Más de 3 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

 

Trilingual AskHR Specialist LATAM

 

Position Objective

 

It is the first point of contact for all human resources-related consultations and services for all people (employees, candidates, colleagues, retirees, managers, HR s, etc.).

 

Main Responsibilities

• Responsible for information, support and explanation on the HR system and administrative activities in support of business processes (in recruitment, incorporation, movement/changes of employees, cadences, compensation, performance, etc.).
• Responsible for providing services by using all available channels (Chat, Ticket Sales System, Phone Calls)
• Responsible for customer service information on human resources-related activities, such as query resolution, request management, and troubleshooting.
• Support global HR Centers of Excellence with review of business use of HR processes, de-escalation points and knowledge gaps.
• Complying with data privacy rules and regulations
• Responsible for implementing processes and initiatives to start continuous improvement, as well as the improvement of the service.
• Align service delivery and quality with the overall objectives of the global organization of HR support solutions.
• Responsible for end-to-end resolution ownership
• Responsible for operations according to the defined KPIs and SLAs.
• Responsible for ensuring regulatory compliance in accordance with countries, customers, and regulations.
• Set out and manage the key relationships of the party’s parties and communications with the partner in a way and in each time in customer results.
• Work with partners within the region and globally to ensure that the network of human resources support solutions
• Feedback, coaching and advice for contacts in both HR and business (measured by defined comments from the parties)

 

 

Knowledge and Experience:

• Bachelor’s degree in Human Resources, Psychology, or equivalent related field.
• Minimum 1-3 years of experience in similar positions.
• Desirable previous experience in an HR area and/or teamwork experience and service delivery or customer care environment.
• Knowledge of Workday HR Processes.
• Portuguese Language proficiency (85%)
• Intermediate English (80%) 

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Información

Job Opening ID

1153

Tipo de rol

1. Ejecutivo

85% de Inglés

85% de Portugués

Industria

Otros

Experiencia laboral

Más de 7 años

Aplicar ahora

Our client, a Global Company is searching for a:

Trilingual Commercial Lawyer

(Portuguese)

 

Position Objective

Legal Counsel advising on business-related issues and organizational effectiveness through the continuous assessment, definition, implementation and follow up of commercial relations strategies and programs. As well as providing legal solutions with business-oriented objectives.

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Main Responsibilities

 

• Provide clear and concise legal commercial advice and support.
• Deliver practical, creative and commercial solutions and value within budget and time constraints, while ensuring that risks are understood and mitigated.
• Review the commercial law to ensure the company compliance with all local/regional regulatory requirements.
• Drafting, reviewing and negotiating commercial agreements and other legal documents tailored to the client’s need.
• Assist with the resolution of disputes concerning commercial contracts.
• Perform constant audits to assure compliance of commercial laws.
• Keep up to date with all relevant legal, legislative, regulatory and industry developments, informing and updating upper management, and providing proactive updates to facilitate the client’s operational activities.
• Monitor the suitability of the client’s contract precedents, processes and procedures and amending them and providing training as necessary.
• Advice upper management of any commercial law condition that may change in the market that could affect positively or not the business.
• Identify ways to add value and improve internal efficiencies, including process improvements.
• Design and deliver commercial law training to the client’s business and management teams.
• Work closely with external legal advisors.
• Comply with all service level agreements and KPIs, including accurately recording time and meeting reporting obligations. 
• Keep control and carry out contract management and reporting.
• Perform any other tasks, duties, or services requested by his/her immediate superior.

 

 Knowledge and Experience:

 

·         Law Degree

·         At least 5-7 years of experience in similar positions.

·         Previous experience in Law Firms or multinational companies.

·         Incorporated into the corresponding college.

·         Portuguese Language proficiency (85%)

·         English Language proficiency (85%)

 

 

 

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Información

Job Opening ID

1142

Tipo de rol

1. Ejecutivo

80% de Inglés

85% de Portugués

Industria

Farmacéutica

Experiencia laboral

Más de 6 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

 

Trilingual Content / Knowledge Management and Channel Specialist

 

Position Objective

 

Support HR knowledge management processes at the regional and local levels. Areas of focus include:

Content management in line with the STRATEGY KM HR Support Solutions.

Governance in the framework of local records management, SSC agent education and knowledge sharing, support the global KM process of design and process change, participate in project activities, and squad teams and contribute to continuous improvement.

 

Main Responsibilities

 

·         Responsible for ensuring consistent and reliable service delivery for the customers served.

·         Responsible for implementing processes and initiatives to ensure continuous improvement, as well as the improvement of the service.

·         Align service delivery and quality with the overall goals of the global organization of human resources support solutions.

·         It will ensure that the end-to-end property of the resolution

·         Responsible for ensuring operations according to the defined KPIs and SLAs.

·         Responsible for compliance according to countries, customers, and regulations.

·         Develop and manage key stakeholder relationships and communications with the partner in a way focused on customer outcomes.

·         Work with colleagues across the region and globally to ensure that the network of HR support solutions provides consistent and effective services to customers.

·         Responsible for acting as a single point of contact (SPOC) for regional content owners to create/update/archive content in the KM solution; Troubleshooting, implementing related tasks; trigger any localized changes due to the impact of policy and procedural changes.

·         Publish new or updated documents based on regional/local plans.

·         Share information with operations teams on new features, processes, and guidelines.

·         Provide training for content owners.

·         Deliver COREMAP training to newcomers.

·         Introduce HR support solutions in COREMAP local activities.

·         Support by recording purging activities in human resources information solutions.

·         Represent the SSC in the KM community of the HR support solution.

·         Contribute to KM's strategy, process, and solution definition activities, including testing.

·         Responsible for ensuring that regional requirements are defined and incorporated into global processes and solutions.

·         Responsible for validating and sharing with other KM colleagues in the HR Support SOLUTIONS network regarding the reuse of existing information, process improvements or innovations.

·         Make use of content usage statistics to drive continuous improvement.

·         Share results with relevant teams and facilitate proactive generation of ideas to improve content and/or user experience.

·         Responsible for making recommendations for improvements in training materials as needed to improve the overall customer experience.

·         Participate in business verification activities for projects or updates that affect the knowledge management solutions landscape.

·         If necessary, participate in HR Support Solutions Network projects and squadrons.

 

Knowledge and Experience:

 

·         Bachelor's degree in HR, Psychology, Administration, or related careers.

·         More than 5 years of related experience in Shared Services, preferably with experience in shared HR services

·         More than 3 years of related experience in the field of knowledge and content management, preferably acquired in the shared services environment is a necessity

·         Extensive experience in knowledge and content management and related IT solutions

·         Experienced and efficient management of standard IT applications, preferably Google Suite

·         Experience in HR processes

·         Fluency is required in English and Portuguese

·         Valid U.S. Visa and Passport.

·         Travel availability

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Información

Job Opening ID

1145

Tipo de rol

4. Profesional - Contribuidor Individual

85% de Portugués

75% de Inglés

Industria

Centro de Servicios Compartidos

Experiencia laboral

Más de 3 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

Trilingual Employee Lifecycle Management Specialist

Position Objective

 

Responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner 

in support of HR business processes. Also will contributing to the continuous improvement of the HR Support Solutions 

delivery through analysis of the interactions and collaboration with other HR functions within and outside of 

HR Support Solutions

 

Main Responsibilities

·         Execute system data maintenance and administrative activities in support of HR business 

processes (in the area of recruiting, onboarding, employee movement/changes, terminations, 

compensation, performance, etc.).

·         Provide customer service on HR related activities, such as inquiry resolution, request 

management, and troubleshooting.

·         Supports Global HR Centers of Excellence in system maintenance activities.

·         Advise HR and business partners on global HR systems and processes and support the 

embedding of the new ways of working.

·         Actively participate in the development and implementation of continuous improvement 

initiatives.

·         Ensure operations according to defined KPIs and SLAs.

 

 

 Knowledge and Experience:

·         Bachelor’s degree in Human Resources, Psychology, or equivalent related field.

·          1-3 years of related experience in a shared service center in HR services environment.

·         Desirable previous Knowledge of Workday HR Processes

·         HR generalist know-how.

·         Portuguese Language proficiency (85%)

·         Intermediate English (80%)

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Información

Job Opening ID

1141

Tipo de rol

1. Ejecutivo

80% de Inglés

85% de Portugués

Industria

Farmacéutica

Experiencia laboral

Más de 6 años

Aplicar ahora

Our client a Multinational Company from the Pharmaceutical Industry is searching for a:

 

Trilingual Employee Life-cycle Management Team Lead

 

Position Objective

 

Responsible for leading the employee lifecycle management operations team and carrying out all activities with people leadership.

 

Main Responsibilities

 

·         Responsible for the development and facilitating people's processes in line with leadership commitments, people's practices, and policies.

·         Responsible for-ensuring team members regarding their individual development and career plan and securing succession plans.

·         Responsible for ensuring consistent and reliable service delivery for the customers served.

·         Responsible for leading the end-to-end operations team <Employee Lifecycle HR>

·         Find, identify, and drive continuous service improvement activities/projects provided to the customer

·         Responsible for aligning the delivery and quality of service with the overall objectives of the global organization of human resources support solutions.

·         Establish and monitor the team's work plan and resource allocations

·         Maintain and audit SWI documents and ensure operations in accordance with general rules

·         Ensure that operations are in accordance with defined KPIs and SLAs.

·         Ensure regulatory compliance in accordance with countries, customers, and regulations.

·         Responsible for developing and managing key stakeholder relationships and partner communications in a proactive and results-focused way.

·         Ensuring the success of the "construction side" of the transition plan through adequate resource planning, staffing and the provision of necessary site support services and other service support functions

·         Collaborate with colleagues across the region and globally to ensure that the network of human resources support solutions provides consistent and effective services to our customers.

·         Ensuring that global standards are effectively implemented and lived in the regional network

·         Be and lace within other service teams (lifecycle advice, AskHR service, payroll, time, benefits teams) for cross functional end to end service delivery and process improvement

·         Engage with key account managers to contribute to global service delivery initiatives from a trading perspective

·         Leading the team to collaborate with HRIT and the Support Solutions Transformation Initiative to maximize employee experience and service productivity

·         Establish and measure the performance management KPI and regularly evaluate supplier performance, regularly reviewing with the supplier for continuous improvement.

 

 

 

Knowledge and Experience:

·         More than 5 years of related experience in a shared services or HR function in multinational companies.

·         Bachelor's degree in HR, psychology, administration, or related careers.

·         More than two years of experience in team leadership.

·         Experience with HR processes.

·         General knowledge of HR.

·         Experienced and efficient management of standard IT applications, preferably Google Suite.

·         Good knowledge of Workday HR processes and working with CRM/Request Management Software.

·         Fluency in English and Portuguese is required.

·         Valid U.S. visa and passport is a must.

 

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Información

Job Opening ID

1150

Tipo de rol

4. Profesional - Contribuidor Individual

80% de Inglés

Industria

Farmacéutica

Experiencia laboral

Más de 3 años

Aplicar ahora

Our client, a multinational company from the pharmaceutical industry is searching for a:

Visitador Médico - Sales Representative

Position Objective

 

Execute the complete sales cycle according to established standards, in order to meet the goals established by the company

 

Main Responsibilities

·         Search for potential customers and buyers.

·         Explain to new consumers the benefits of products and services to promote and build brand loyalty.

·         Provide service to current clients.

·         Manage customers in all phases of the sales cycle.

·         Make sales through electronic commerce (e-commerce).

·         Work with operations and customer service to ensure consumer satisfaction.

·         Deal with complaints, investigating problems, recommending solutions, preparing reports, and making

 recommendations to the Sales Manager.

·         Track sales volume, numbers, and margins by reviewing the corresponding reports.

·         Comply with weekly, quarterly, monthly, and yearly sales margins.

·         Comply with customers respecting the established budget, payment agreements and estimated delivery dates:

·         Prepare contracts and review purchase agreements.

·         Follow up after sales by monitoring customer impressions and assisting them with any issues.

·         Prepare reports on the operations carried out and the results obtained, in addition to the analysis of the territory 

and the monthly and annual plans to deliver them to the Sales Manager.

·         Perform administrative functions, prepare reports of expenses and commissions received.

·         Monitor fluctuations, trends, and the activity of competitors in the market.

 

 Knowledge and Experience:

·         Licenciatura’s degree in Pharmasy.

·         Master's student in related areas.

·         2 years of experience as a medical visitor.

·         Good knowledge of the full sales cycle (planning, listening to the needs according to the patient, determining 

the solution, monitoring of prescriptions and medical agreement)

·         Intermediate English (80%)

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Información

Job Opening ID

1063

Tipo de rol

2. Gerencial

70% de Inglés

Industria

Otros

Experiencia laboral

Más de 8 años

Aplicar ahora

Consultor Senior de RH para Oficina 

de Talent Advisors en Panamá

Objetivo de la Posición

Ser el contacto primario para los clientes en Panamá, liderando el crecimiento de la organización. Ser responsable de la implementación de los procesos de reclutamiento y learning and development.

Principales Responsabilidades

• Ser la representante de Talent Advisors en Panamá ante los clientes
• Realizar los procesos de reclutamiento para el cliente
• Realizar procesos de Coaching y Desarrollo de talento para los clientes
• Coordinar implementaciones para clientes, con el resto del personal en Costa Rica, por ejemplo, Facilitación de Reuniones, Kick Offs entre otros.
• Ser el punto de contacto para los colaboradores en Outsourcing con los clientes
• Gestionar con Contabilidad todo lo referente al pago de planilla del personal outsourcing
• Otras que surjan en el proceso de crecimiento del negocio.

Experiencia

• Bachillerato Universitario en Psicología o Recursos Humanos.
• Coach Certificada
• Experiencia total previa en Recursos Humanos de 8 años
• Experiencia como gerente de Recursos Humanos o como Senior HRBP de la menos 3 años.
• Inglés en un 70% o más deseable