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Provide on-site IT related Hardware
support to assist in the installation, integration and maintenance of computing
· Configure and manage customer workstation, portable computing devices
and peripherals (Following defined imaging and deployment processes).
· Perform daily support (moves, adds, changes, etc.) for desktops,
laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones,
A/V support as applicable for your region, etc.)
Manage installation of desktops, laptops, peripheral equipment and other
IT related hardware
· Training users in various situations, educating them regarding use of
hardware, its software and related systems. Training would be brief,
one-on-one, small group, ad-hoc and
hands on "How-to" instructions
· Manage priorities based on Service requests and incident tickets while
regularly updating tickets to reflect work performed
Troubleshoot and repair hardware and/or Software for desktops, laptops,
peripheral equipment and other IT related hardware (Tier 1/2)
Manage port connections to provide point of use network availability;
Assist in answering Help Desk Calls from Users on an as needed basis.
Knowledge and Experience:
Microsoft Certified Desktop Technician preferred.
Proficient in Microsoft suite of applications (Windows 2008 and Windows
2012 server, Windows 7, Microsoft Office and Outlook)
Ability to manage users and PC's using Active Directory required
Ability to perform IT hardware and software diagnostics and repairs
(Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld
Problem Solving skills including Trouble shooting techniques required
Strong customer service focused skills required
Experience using Help Desk ticketing software to manage service tickets
SENIOR TAX ACCOUNTANT
This position reports to the Tax Manager, and will be in charge to analyze general ledger accounts for tax financial reporting,
analyze data, research and interpret tax statutes to prepare federal, state and
local level tax returns, related schedules and related estimates and extensions
for all entities.
Reporting to the Director of Research, Planning and Audits, the Tax
Accountant will complete tax research and prepare appropriate responses
providing arguments and/or conclusions for federal and state notices and audits
and work on special tax technical projects as needed for all entities. In addition, the Senior Tax
Accountant will complete the required administrative functions of the US Tax
· Process invoices accurately and efficiently throughout the month
ERP’s as Mainframe, Oracle or SAP.
· Must verify all invoices for proper approval and valid GL numbers
· Research and resolve supplier disputes and issues. Resolution to
cause analysis and proactive steps to mitigate future issues.
· Comply with all internal control procedures to ensure accurate financial
· Adhere to contractual payment terms to ensure smooth operation of the
while maximizing cash flow.
· Other duties as assigned.
Knowledge and Experience:
Associates degree in accounting, business or related field strongly
Minimum of 2 years specific accounts payable experience in fast paced
Experienced with SAP, Oracle, JD Edwards Financial Software a plus
Advanced English (85%)
Supervise daily operations for credit, collections and cash
and ensure all procedures are being followed.
Evaluate and approve billing adjustments, special applications and write
and provide guidance in this area.
Review and assist with reconciliations of customer accounts.
Analyze collection reports and assist with collection matters and
Research and address complex customer issues and ensure issues are
and in a timely manner.
Assist management with analyzing accounts receivable reports.
Determine appropriate staffing needs and assist with hiring to these
Perform other duties as assigned.
Management of complex accounts
Bachelor’s Degree required, preferably in Accounting or Business.
degree is not in Accounting or Business, equivalent accounting experience
2+ years' experience as lead
Proficient in Microsoft Office with strong Excel skills.
SAP/Oracle/Collection System experience preferred
Strong oral and written communication skills with attention to detail
Advanced English (85%)
Consultant in Charge: María González
AFS EXECUTIVE DIRECTOR
Our client, leader at intercultural programs requires an Executive Director
Objective of the position: To define and implement the strategy of the organization, assuring the accomplishment of goals and programs, educational services and budget compliance. The person at this position must have a vision and lead his/her team, towards to this vision, with innovation and people skills.
- To supervise the administrative, operational and financial functions of the organization.
- To plan projects and programs along with coordinators and directors of each area, assuring the successful implementation.
- To define goals and objectives for the team in Costa Rica
- To work along with the Administrative Board, in order to achieve plans, and projects execution.
- Supervise and provide guidance to the staff within the organization, assuring that employees have the talent, competencies and skills required for the positions.
- To have a permanent communication with all stakeholders of the organizations: administrative board, employees, volunteers, customers, and public in general in Costa Rica, headquarters and counterparts in another countries
- To coordinate the following areas: Administration, Marketing, Educational Services and Innovation, Organizational development.
- Ability to work with volunteers and several and multicultural and intergenerational groups.
· English Proficiency (oral and written, 100%)
· Bachelor degree in Business Administration, with major in Social Sciences or Social Sciences with major in BA.
· Open to flex schedule, (including participate at Board meetings and weekends occasionally)
· Availability to travel in Costa Rica and outside the country
· USA visa
· At least 5 years of experience at social, volunteer or educational organizations
· Experience with budget and financial responsibilities at social organizations.
· At least 3 years of experience leading teams
· Open to diversity
· Effective communication
· Leadership and conflict resolutions
· Open to change
· Gender and Human Rights sensibility
Systems Analyst – Oracle Specialist
Implement projects from initiation to implementation phase including
gathering requirements, writing functional design documents, communicating
requirements to technical team members, writing test scripts, implementing, and
training end users and IT support staff
Work on all areas of E-Business suite including Bills of Material,
Work-in-Process, Inventory, Planning and Scheduling, Procurement and Supply
Work on or support key processes and elements including work in process,
manufacturing execution, bills of material, routers, planning and scheduling,
inventory replenishment, serial-level transactions, purchase order processes,
requisition/PO approval process, internal order/sales order process, receiving
processes against POs/internal orders/inter-org shipments, outside processing,
integration with outsourced warehouses, consigned inventory, etc.
Guide team in developing reports, customizations, interfaces and
extensions for Oracle applications
Act as a liaison between business users and technical team members
Identify process improvements and work with business partners
effectively to implement change
Support and enhance Oracle Applications interfaces integrated with
non-Oracle systems including MES
Create functional requirements and technical design
Drive test planning and execution
Assist end users with day to day applications troubleshooting and end
Participate in 24/7 department on-call program
Work on special assignments as they arise
Knowledge and Experience:
Bachelor’s degree from an accredited college or university in Computer
Science, Information Systems, or related equivalent IT field preferred
Experience in Oracle E-Business R12 required
Experience in MES systems preferred
Experience with Oracle Quality Module preferred
7+ years’ of experience working with Oracle Manufacturing applications
as a Business Analyst and/or Business Systems Analyst
Knowledge/experience with using Oracle Application Tables, SQL, PL/SQL
Experience supporting Oracle E-Business applications
Bi-lingual in English and Spanish required
Category Project Specialist IT
As the Category Project Specialist IT, you are responsible globally, for delivering or supporting strategic projects according to the IT Category Strategy, Business needs and annual pipeline of initiatives.
You will be responsible for ensuring the successful execution and completion of these projects using robust project governance and management and supporting the operationalization and implementation of project outputs by converting outcomes and content into category buying guides or other implementation support materials and guidance.
The successful candidate will be executing these assigned procurement projects using project management, stakeholder engagement, and Roche’s category and supplier management approaches.
Knowledge and experience:
and deliver hosting solutions to meet today’s growing demand for agile and
cost-effective computing solutions. Using both private and public cloud
technologies, to implement scalable, high performance hosting solutions that
meet our company needs.
Our client a
Multinational Company from the Financial Services is searching for a:
Buscamos Consultor(a) de Reclutamiento que asesorará y
trabajará con nuestros clientes en la búsqueda y selección del mejor talento de
una forma activa y creativa.
Realizará procesos de reclutamiento de clientes de muy
diversas industrias y roles.
Establecerá una estrategia para determinar dónde y cómo
encontrar al talento que cumpla con los requerimientos del puesto de una forma
Será un embajador de nuestra empresa y nuestros clientes.
Conducirá entrevistas telefónicas y personales basadas en
competencias para evaluar a los posibles candidatos.
Documentará el proceso a fin de apoyar la toma de decisión
de los clientes en cuanto a la selección de los mejores candidatos y el
cumplimiento de la legislación vigente.
Seguirá los procedimientos y controles establecidos para
garantizar un proceso que cumpla con nuestra promesa de calidad y tiempo de
entrega a nuestros clientes.
Determinará y comunicará tendencias de reclutamiento e
inteligencia de mercado para asesorar a sus clientes.
2 años de experiencia en roles de reclutamiento y selección o recursos humanos.
Estudios avanzados en Recursos Humanos, Psicología o similar.
Pasión por desarrollar una carrera en el área de Recursos Humanos.
Interesado en realizar un proceso analítico que requiere investigación y creatividad.
Capacidad para manejar diferentes procesos a la vez de forma organizada y con alto sentido de urgencia.
Enfoque en los resultados y la calidad.
Excelentes habilidades de comunicación oral y escrita.
Our client a Multinational Company from the Medical
is searching for a:
Credit & Collections Controller
This role will be responsible for proposing changes and improvements to
the existing Credit
Risk & Collection Strategy and rolling out processes
and procedures which are aligned
to the existing Control framework.
Devise and manage operation of the Credit Management
and Collections Strategy
Working with Collections Team Leads and Finance
Operation Controller/Business Partner
to set up and monitor monthly collections
targets in line with a standard framework
Operation and maintenance of Global Credit Management
timetable of activities to
ensure third party credit provider database and
reports are accurate/up to date
Minimize DSO, Aging and write off of debt
Liaise with management in other functions (Sales,
Customer Service, Order management) to improve the end to end process and
unblock / resolve long running disputes and identify their root causes
Manage customer credit limits in accordance with the
Business Unit Strategy, ensuring
sign off in alignment with Delegated Authority
Matrix (DAM). Proactively monitor
customer credit limit headroom to minimize
Monitor and agree Credit Notes (above thresholds) and
ensure approval in line with the
Ensure appropriate governance structures are in place
for disputed customer balances
which lead to alternative payment arrangements transfer
of aged debt into the legal
process, write-offs of debt.
Ensure appropriate reporting is in place for teams to
proactively monitor credit
worthiness (AR ageing, credit limit headroom) and
determine actions where there are
changes in status that may impact DSO
Review and approve SOPs
Mentor and train Credit & Collections staff on
market specifics and the localized
Creating procedures and policies that ensure timely
payments while maintaining a
high level of customer retention
Reconciling complex accounts that have been escalated
from the AR team.
Sustain compliance with the MAPs & SOx Credit
Management Controls, ensuring that
credit and collection policies and
procedures are followed within your team
Bachelor's Degree in Accounting, Finance or Business Administration
A minimum of 8 years' experience in
Credit Management and Collections
Demonstrates experience analyzing
financial data, drawing sound conclusions and developing proposals/solutions
Must have strong credit control
Must be able to demonstrate past track
record of successful implementation and execution of an AR Collection Strategy
Experience of SAP environment
Working knowledge of SOx control
Advance English proficiency.
Our client a Multinational Company from the Shared Services Center industry is searching for a:
CREDIT MANAGEMENT EXPERT
Will coordinate, maintain and ensure timely and effective execution of the Credit Management process by delivering high-quality services both on the regional and global level by driving process innovation initiatives.
Our client , a multinational company
from the Financial Industry is searching for
Customer Service Experts
The Customer Service Expert is the primary contact for firms operating an Elite
software. Their primary duty is to
assist customers to effectively utilize this software to meet their firm’s
resolution – Gathers complete information from clients, documents steps taken,
researches the knowledge base and documentation for known solutions. Communicates
complex procedures or diverse information to resolve customer issues.
satisfaction – Responds and communicates effectively with clients in order to
build trust and loyalty.
· Teamwork – Interacts
constructively with colleagues to resolve customer issues in the most effective
a good working knowledge of how client firms could utilize or adapt the software to
effectively manage their business from a financial and operational perspective.
Degree or equivalent education and/or work experience
of 2 years of Exceptional customer service
English written and verbal 90%
knowledge of MS-Windows and fundamental concepts of databases
logic, complex problem solving and excellent trouble shooting skills
Consultant in Charge: Carolina Morales.
Our client, a multinational company from
the Financial Industry is searching for:
Customer Service Team Lead
The Support Team Lead manages teams of
analysts responsible for assisting customers to effectively utilize Elite
software to meet their firm’s business objectives. The Support Team Lead is responsible for
day-to-day operations including managing key metrics and service delivery.
– Monitor analyst performance metrics and manage staff to meet department and
team goals and metrics.
resolution – Ensure that customer issues are triaged and resolved effectively
through frequent review of individual and team performance to department
– Interact with colleagues and management to resolve customer issues
effectively. Coach, mentor and
coordinate technical training and knowledge transfer efforts.
expertise – Acquire and maintain expertise on Elite products and operating
spoken and written English
Degree or equivalent work experience
technical support or related customer service experience in a software
experience with Elite software
customer service skills with expertise in troubleshooting and solving complex
coaching and mentoring skills
organizational, time management, written and verbal communication skills
to perform effectively with confidence under high-pressure and challenging
knowledge of MS-Windows, MS SQL Server and concepts of SQL databases
knowledge of computer hardware and network operating systems and expertise
troubleshooting hardware and software
compatibility issues across various configurations
with Elite software, financial operations, accounting, legal field or
professional services industry
teamwork and collaboration skills.
Our client a
Multinational Company of Food and Pharmaceutical Products Testing is searching for a:
Data Center Senior Administrator
Monitoring and supervising all data center solutions, coordinate
with vendors and resource engineers and ensure effective completion of all
installation hardware at data centers.
Support the Data
Center Manager to maintain all data center standards, procedures, health and
Supervise staff on
site to ensure projects tasks.
documentation and reporting.
Handle 1st level configuration of IT infrastructure devices.
Support ticketing system through ITIL process.
Database administration, design, and development support in a DevOps and
Continuous Delivery environment, perform daily database operations and support,
provide off-hours maintenance and project support, collaborate with development
teams to tune, analyze system performance, database performance, system health
checks and implement improvements, contribute to architectural directions and
new database features evaluation/implementation.
Our client a Multinational Company from the Shared Services
Center industry is searching for a:
DISPUTE MANAGEMENT ASSOCIATE
Will be responsible to investigate, reduce and resolve
dispute cases by applying standard and local procedures. He will collaborate
with multiple departments in a timely and efficient manner, ensuring customer
focus, handling issues in the best interest of both the customer and the
company and identifying opportunities for improvement.
Knowledge and Experience:
DISPUTE MANAGEMENT SENIOR ASSOCIATE
Will be responsible to investigate, reduce and resolve
dispute cases by applying standard and local procedures. Who will
collaborate with multiple departments in a timely and efficient manner,
ensuring customer focus, handling issues in the best interest of both the
customer and the company to identify opportunities for improvement.
maintain and ensure a timely and effective execution of the Dispute Management
process by delivering high quality standards both on regional and global level
and drive process innovation initiatives.
· Ensure a high quality delivery of the Dispute Management process and
the internal stakeholders.
· Share in-depth insights on Dispute topics within the operational team
· Key contributor within O2C organization.
· Analyze key metrics and perform root-cause analysis, as needed.
· Act as local (internal) subject matter expert for all global Dispute
topics and ensure alignment with other Experts in O2C
· Presentation to Stakeholders.
· Participate in project implementation.
Studies in Business Administration,Finance or Accounting.
5+ years of experience in Collections&Dispute or other related
Knowledge in SAP or similar ERP.
English proficiency: 85%
Our client a Multinational Company from the Medical Devices industry is searching for a:
DOCUMENT CONTROL SPECIALIST
Ensure appropriate and necessary documentation is in place to meet EW Quality System in compliance with regulatory requirements. Control and archive Quality Systems documents as appropriate.
· Review change package against governing procedures interact with departments to complete the change package and release final change package.
· Perform incorporation of approved changes to documentation (e.g. JDE data entry and verify correct implementation)
· Participate in special projects, complete assigned tasks and deliverables
· Evaluate changes proposed by initiators and provide feedback.
· Control and archive hard copies of applicable documents and Device History Records
· Assist with documentation of internal audits, schedules and responses for external audit findings.
· Bachelor's Degree or equivalent in related field with 1 year + related experience required, Or Associate's Degree or equivalent in related field with 3 years + related experience.
· Good computer skills in usage of MS Office Suite
· Good written and verbal communication skills in English and Spanish
· Experience with project management and project management software tools preferred
· Understanding of Quality Systems and requirements
Our client, a Multinational Company from
Medical Devices Industry is seeking candidates for the position of:
change package against governing procedures interact with departments to
the change package, and release final change package.
incorporation of approved changes to documentation (e.g. JDE data entry
verify correct implementation)
in special projects, complete assigned tasks and deliverables
changes proposed by initiators and provide feedback.
and archive hard copies of applicable documents and Device History Records
with documentation of internal audits, schedules and responses for external
· Bachelor's Degree or equivalent in related field with 1 year + related
· Associate's Degree or equivalent in related field with 3 years + related
· Good computer skills in usage of MS Office Suite
· Good written and verbal communication skills in English
client a Multinational Company from the Steel industry is searching for a:
Structural Design Drafter
This position is expected to
perform as a vital member of a world class engineering organization by providing complete and accurate drafting preparations of
projects. The role focuses on
continuous productivity improvements without loss of accuracy or completeness
and reduction of manufacturing costs through utilization of standard parts
whenever possible. Accurate, thorough, and, easy to erect buildings will play a
key role in achieving customer satisfaction.
· Develop drafting skills and product knowledge in order to work
in the most productive manner without loss of accuracy or completeness.
· Learn and implement the companies drafting and product standards
in conjunction with drafting procedures.
· Learn and utilize the drafting software(s) utilized by the
· Apply methodologies for the reduction of manufacturing cost,
increased ease of erection and customer value.
· Drafting Technical School Diploma or Architecture, interior design
or civil engineer studies.
· At least 1 year of experience at a drafting position.
· Excellent computer skills in Autocad, Excel and MS Word.
· 70% English Proficiency required.
In charge of all the Human Resources activities.
Main Responsibilities •Ensure staffing demand is covered in high quality and in time •Support Line Managers with onboarding and integration of all new hires •Develop and implement HR actions in support of business objectives aimed at ensuring optimum performance through people •Develop and upskill the employees by building career opportunities to drive knowledge retention •Provide expert advisory service and support to the Line Managers and employees •Manage a team of HR colleagues and outsourced team members (e.g. recruiters) with the defined budget •Ensure compliance to local legislation •Ensure equity and aligned practices with SSC and Hub •Represent SSC in HR community
Knowledge and Experience
• Bachelor’s Degree in Human Resources, Psychology or related field • 5 years of experience in similar positions of human resources in multinational companies, preferably Shared Services Center • English proficiency
Our client a
Global Company recognized for its focus on people development and great
environment, is searching for Advanced University Students in Engineering
interested in working for specific projects as:
Support in the
revision and update of different processes and tools of the company for a
period of 5 months.
University Students in Industrial or Process Engineering
and Technological tools proficiency
to work 40 hours per week
Experience is not required
• Assign, supervise and evaluate the
work of the professional, technical and assistance personnel in charge of
executing the development tasks, maintenance of information systems, updating
and security of files, security levels for access to the different servers and technical support, among others
• Organize, direct and execute research,
projects, studies and varied diagnoses in the subject matter of their
• Collect information, prepare
department budgets, plans, work programs and monitor
according to the priorities indicated by their superiors.
• Follow up and verify that the
diagnoses, studies and projections of the computer
needs formulated through the
documents prepared for the purchase of computer
equipment for the entity are
met, as well as the preventive and corrective
maintenance of computer assets
owned by it.
• Carry out the activities of internal
software development, update of the WEB page,
creation of email accounts,
updating of the intranet and other support related to the
of information systems.
• Collaborate with users in the
management of peripheral equipment of the network
and with activities related
to electronic data processing.
• Bachelor's or Master’s degree in
Information Systems, Computer Science or related field
• 8 years of
experience leading IT teams
• English proficiency
IT INFRASTRUCTURE ENGINEER II
Responsible for providing analysis,
design, development, testing, implementation,
and maintenance services for IT
infrastructure solutions and/or shared services
o Design and build of systems
o Systems administration and operations
o Implementation of new products and/or
o Evaluation and testing/proof of concepts
o Maintenance and upgrade activities on IT
infrastructure and/or applications
· Resolve issues and incidents by performing root cause analysis and
and implementing solutions.
· Lead technical business requirements gathering sessions through
with members of the business.
· Assist with the evaluation of new product and/or service offerings by
Lead RASP initiatives (reliability, availability, scalability and