TIEMPO COMPLETO | COSTA RICA
Our Client a Shared Service Center for a Global Leader is seeking to hire an
EVENT MANAGEMENT SPECIALIST
(FRENCH SPEAKING)
RESPONSIBILITIES
- Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support primarily connected to the events and programs in scope.
- Provide customer service on event management related activities according to the project plan, end to end process of organizing events, and trouble-shooting when needed.
- Support business customers (and when relevant, the Global Learning Center of Excellence) with system maintenance and project activities.
- Cooperate effectively with other team members with daily work and projects.
- Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning.
- Advise the Learning community on technical and implementation opportunities for event management projects
- Actively participate in the development and implementation of Roche Learning continuous improvement initiatives
- Actively participate in workshops, meetings and work-related team events
- Provide guidance and advisory to the learning event management community at all levels.
- Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
- Update SWIs and local SOP documentation and end-to-end event descriptions in line with the program owner(s) goals and preferences.
- Update and continuously improve project implementation plans and activities in collaboration with program managers or equivalent
- Participating in projects activities as required
- Provide virtual meeting facilitation support across various platforms in connection with learning community development programs and/or learning related projects.
Cross-Functional Collaboration
- Build relationships with HR colleagues within the organization as well as with customers to ensure ongoing service delivery effectiveness.
- Collaborate with peers within the region and globally to ensure the network provides consistent and effective services to our customers.
- Achieve our vision by driving global consistency through collaboration.
Outputs & Deliverables
- Continuous contribution to the improvement of the performance of the Shared Service Centres
- Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
- Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
REQUIREMENTS
- Bachelor´s degree in HR or related field
- More than 1 years of related experience in event management and/or dynamic project coordination and working experience in a team and service delivery or customer care environment.
- Experienced and efficient handling of standard IT-applications, preferably Google suite
- Fluent in English and French required, additional languages a plus, based on region (i.e. Spanish, Portuguese)
- Experience in a shared service center, preferably in a Learning/HR services environment.
- Experience in event management and dynamic project coordination
- Experience with Cornerstone or other cloud-based learning management solutions preferred
- Learning and development know-how
- Knowledge of Learning processes an advantage
- Strong customer service & interpersonal skills
- Excellent communication skills & team player
- Excellent problem solving/analytical abilities
- Readiness to learn every day
- Proven track record of being able to deliver in a matrix organization.
- Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
- Readiness to perform reliably and accurately in several finance-related tasks connected to the events the team supports
- Ability to thrive in an ambiguous and multicultural environment working across borders.
- Ability to keep up with high level stakeholders during the course of implementation of an event
- Experience of effectively working in a matrix organisation across geographies and divisions.
- Ability to navigate complex event management processes
Talent Advisors tiene como misión garantizar que no se limite ni de forma directa ni indirecta las posibilidades de una mujer o de un hombre de acceder a determinado tipo de empleo por su sexo, siempre que cuente con la formación y las habilidades requeridas para el puesto. En Talent Advisors tenemos procesos de reclutamiento donde tratamos igual a quienes están en las mismas condiciones. Tenemos procesos para evitar y erradicar cualquier práctica discriminatoria; promovemos la igualdad y el aprovechamiento de la diversidad de talentos para el trabajo.
Talent Advisors advierte que los requisitos incluidos en este anuncio, serán valorados en el proceso de reclutamiento junto con otras competencias y cualidades adicionales del candidato.
